Table of Contents
Our Restrictions
We have implemented certain restrictions to minimize the risk of fraud and ensure a safe environment for all Krikya users:
Age Restriction
Only users over 18 years of age are allowed to register. Underage players cannot create an account and make deposits.
One Account Policy
We have set a limit of one account per user. Registration of a second account is prohibited and punishable by blocking all accounts.
Transaction Limits
There are deposit and withdrawal limits for each e-wallet in the cash desk. Payment transactions can be made only within these limits.
Wallet Verification
Withdrawal of money is allowed only to verified electronic wallets, which belong to the owner of the account. The requisites must be the same.
Identity Verification
The security service may ask the user to verify his identity at any time. This is a standard procedure designed to protect both the platform and the users. Failure to complete verification when requested will result in the freezing of the account and the inability to withdraw funds.
Verification may include:
- Providing a government-issued photo ID (passport, national ID card, or driving licence);
- Proof of address (utility bill or bank statement not older than 3 months);
- Verification of the payment method used for deposits and withdrawals;
- A selfie with the ID document for identity confirmation.
We recommend completing verification immediately after registration to ensure smooth withdrawals and uninterrupted access to all Krikya services.
Suspicious Activity
If the security service suspects that the user is engaged in any type of fraud, the potential offender's account will be temporarily frozen. The blocking lasts until all the details are clarified.
Activities that may trigger a security review include:
- Unusual deposit and withdrawal patterns that may indicate money laundering;
- Multiple accounts registered from the same device or IP address;
- Attempts to use payment methods belonging to other individuals;
- Exploiting technical glitches or software errors for financial gain;
- Collusion with other users in multiplayer games;
- Use of automated software (bots) to place bets or play casino games.
Account Blocking
If fraud or money laundering is confirmed after investigation, the following actions will be taken:
- The account will be permanently blocked;
- All remaining funds may be confiscated;
- The details of the offender will be handed over to law enforcement authorities for further investigation;
- The user will be permanently banned from creating new accounts on the Krikya platform.
Krikya takes fraud very seriously and cooperates fully with law enforcement agencies in Bangladesh and internationally to combat illegal activities.
How to Appeal
A user facing account blocking can challenge this decision by writing to the Krikya support team. Our team will review the case and provide a detailed explanation of the reasons for the account action.
To submit an appeal:
- Send an email to customerservice@krikya-bd.com with the subject line "Account Appeal";
- Include your username and a detailed explanation of the situation;
- Attach any supporting documents that may help resolve the issue;
- Our team will respond within 24-48 hours with a decision.
You can also reach our support team via the live chat available 24/7 on our website for immediate assistance.
